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Effective 20th Septemeber 2023
- YOUR TICKETS
Once purchased, tickets cannot be exchanged or refunded and cannot be resold.
If an event is cancelled, you will be offered a credit voucher or a refund.
If an event is rescheduled, you will be offered an exchange, credit voucher or refund, which must be requested before 9am on the date of the rescheduled event.
Refunds will only cover the face value of the tickets and will not include associated booking fees, delivery charge and/or recovery levy. Refunds or exchanges must be requested from your point of purchase and can only be claimed by the person who made the booking.
Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Reselling a ticket, other than through Wolverley Sports and Social Club, makes it void and the ticketholder may be refused entry.
Some performances may have specific conditions of sale. These will be listed on the event pages for that event on this site and it is the responsibility of the ticket holder to check this before they purchase tickets.
Tickets may be restricted to a maximum number per person for certain events.
Wolverley Sports and Social Club reserves the right to make alterations to the advertised programme.
Tickets are required for each child attending a Ticketed Event. All customers aged 18 years or below must be accompanied by an adult aged 18 years or over. It is the responsibility of the ticket holder to check any restrictions before they purchase tickets. The policy relating to children at Wolverley Sports and Social Club does vary considerably depending on the individual event and specific event age restrictions or recommendations can be found on the individual event page.
- ATTENDANCE
Wolverley Sports and Social Club may introduce additional safety measures for customers and staff attending performances in accordance with Government guidelines and/or our own risk assessment of the events. If measures are introduced, you will be informed by email as soon as possible. All attendees will be required to comply with these measures.
Food and drink may not be brought into the building.
It is against the law to smoke in Wolverley Sports and Social Club.
For security reasons, bags may be searched as a condition of entry.
Wolverley Sports and Social Club reserves the right to refuse admission.
2 VIOLENCE TO STAFF
Our staff are committed to creating an unforgettable experience for everyone visiting the Wolverley Sports and Social Club and treating everyone with respect. We ask that you show them and your fellow audience members respect too.
Physically or verbally abusive or threatening behaviour towards our staff or members of our audience is offensive and unacceptable. Any such incidences will be investigated and appropriate action taken.
If you are attending an event and someone is acting in an intimidating, aggressive or threatening manner, please speak to any member of staff who can contact the Duty Manager.
- SOCIAL MEDIA GUIDELINES
We trust users to be responsible, and the huge majority of people who post on our channels respect that trust. Wolverley Sports and Social Club may report, remove or request the removal of any content that it considers to be unlawful (or which promotes unlawful conduct) or which it deems inappropriate, including but not limited to:
- Obscene, offensive, hateful or inflammatory comments or comments that incite or condone violence against individuals or groups based on race or ethnic origin, religion, disability, gender, age, nationality, or sexual orientation/gender identity, or whose primary purpose is inciting hatred on the basis of these core characteristics
- Threatening or abusive content or content that invades another’s privacy, or which harasses or causes annoyance, inconvenience or needless anxiety
- Content showing harmful or dangerous acts
- Spam, scams, misleading content or metadata
- Violent or graphic content. Some comments might offend you but won’t necessarily violate our guidelines.
We recognise that people think, feel and react in different ways. Assessing content may involve a delicate balancing act and our assessment may not please everyone all of the time.
- IMPORTANT INFORMATION
Loud music can damage hearing.
Wolverley Sports and Social Club accepts no responsibility for any personal property brought to the venue.
Customers planning on driving to the Wolverley Sports and Social Club are advised not to leave valuables in their car.
CCTV is in operation on the premises for the purposes of crime prevention and detection.
Please consider our neighbours and leave the Wolverley Sports and Social Club quietly.
- Under 18’s
All children must be accompanied by and remain under the care and control of a responsible adult at all times.
6 FEEDBACK & COMPLAINTS
These terms and conditions are governed by English law.
Wolverley Sports and Social Club have the right to expect the Club to strive for the highest possible standards in all regards. If you have feedback or a complaint relating to Wolverley Sports and Social Club terms and conditions, we will attempt to resolve it using our internal complaints-handling procedure. Please raise your feedback or a complaint by emailing info@wolverleysportsandsocialclub.co.uk . Under the guidance UK Laws, our policy is to respond to all complaints within 4 weeks of receipt. We monitor and record any complaints. If you do not feel that our response is satisfactory, please contact Wolverley Sports and Social Club by post or telephone.
7 MISCELLANEOUS
Your data. You have provided us with your personal data for your Tickets. Your personal data will be managed respectfully and responsibly in accordance with our privacy policy which can be found HERE. We will contact you by email when we are emailing you in connection with your Tickets.
Amendments We reserve the right to amend or revise these Terms and Conditions at any time without notice. Any changes to the Wolverley Sports and Social Club Terms and Conditions apply to your ticket purchase with immediate effect from the date of publication on our website. Changes made to the Wolverley Sports and Social Club of these Terms and Conditions will be made available either by email or on the Wolverley Sports and Social Club website.
AMENDMENTS
We reserve the right to amend or revise these Terms and Conditions at any time without notice. Any changes to the Terms and Conditions apply to your ticket purchase with immediate effect from the date of publication on our website.
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